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Airport Cars
Frequently
Asked Questions
These are just a
few questions we have been asked. However if you have a question that is
not covered here we will be only too pleased to answer it for you.
Please email us with your question:
airportc@hotmail.com
Your prices seem
to be too good to be true, why is this?
We are a specialist airport transfer company unlike many of our
competitors we don’t hide anything away and we give you all the bad news
up front so if you look at our competitors closely you will see that
they hide things like Early Morning Surcharges, "meet-N-greet" charges
away in the small print also unlike other local Taxi's company’s we
don’t have enormous overheads so we can pass on the benefit to you the
customer.
Are you Licensed and what rules do you have to comply with?
Yes we are licensed and we have to comply with some very strict rules.
How do I meet
the driver at the airport?
The driver will be at the arrivals gate with a sign with your name on
it. Please look out for him/her. If you can not find the driver phone
our office.
How will the driver know what time to get to the airport?
All incoming flights are monitored for arrival times via screens in our
office we despatch your driver to arrive at the airport at about the
same time as your flight lands.
How long will the driver wait for me?
Up to 90 Minutes after your flight lands. After 90 mins we will make
enquires about you if we cannot find you or contact you we will leave
the airport
What if I fail to meet my driver at the arrivals gate?
Sometimes weather/traffic problems can delay a driver Or it may be that
the car parks are full and we cant get parked with all of our booking
confirmations you are given a telephone number PLEASE bring this with
you its the ONLY way you have of contacting us from the airport.
What hours are there people at your call centre?
Our call centre is open 24 hrs a day 7 days a week.
How long will the journey take?
That really depends on where you are going and what time of day it is.
If you are going to Wokingham or Reading area about 60 minutes.
I have sent you a booking via your ONLINE BOOKING form what happens
next.
You will receive an email from us confirming your reservation and
contact details should you fail to meet your driver at the airport.
How much Luggage can I get into your cars?
UK Saloon (sedan) cars have limited Luggage space as a Rule-of-Thumb
Two adults and two children will have 3 cases they will just fit into a
saloon car if you have more luggage than this we can supply by request
an Estate car (station-wagon) for an extra Five pounds or an MPV for an
extra 50% of the fare these cars have to be booked in advance.
Can you take me to the airport/docks as well?
Yes we will give you a very competitive price for your journey
Do you just go Wokingham/Reading or can I book a journey elsewhere?
No we don't just go to Wokingham/Reading we will take you to anywhere in
the UK.
I am travelling with young Children do you do seats for them?
No we don’t If you have your own child seats we can store it in the
office and when you return the driver will bring it with him.
I am a Woman travelling on my own I would like a female driver can
you supply one?
Yes we can by request although we only have a few female drivers
available as much notice as is possible would be needed
Can I smoke in the car?
As a Company we operate a NO SMOKING POLICY for our drivers and
cars...
Will I have to wear a seat belt in the car?
Absolutely both front and rear seat belts are compulsory here in the UK.
If you do not wear one you can be fined for failing to do so by the
Police.
How can I pay?
By Cash (sterling) Travellers cheque (sterling) or a Sterling Cheque
drawn on a UK bank. WE take All MAJOR CREDIT CARDS
Do you take Dollars?
Yes please call the office for the prices.
You offer a cheap service does this mean I have to share with others?
No! The price you pay is per car for you and your party only.
You offer a cheap service does this mean your cars are old wrecks?
No! The oldest car we have on our fleet is a 2003 Mercedes E Class and
all cars are kept in immaculate condition the average age of our fleet
is 3 years old many of the cars are top-of-the-line models they are all
maintained to standards far above that required by the Ministry of
Transport for road worthiness.
Are there any hidden costs?
No! the only time you will incur extra costs is if you keep us waiting
for more than 60 mins or you misrepresent your destination/number of
passengers/amount of luggage all credit card payments are +5 % booking
fee see our main page.
Do you have the proper Insurance for passengers?
UK law requires that we carry at least Third Party Hire and Reward
Insurance (Private Hire) all of our cars carry this as a minimum and
most of fleet is insured through Tradex Insurance.
Why is your Heathrow price different to your Gatwick and Stansted
price?
Heathrow is nearer to central Wokingham/Reading than the other two
airports Gatwick is almost 50 miles outside of central London and
Stansted is almost 50 miles outside of London journeys from the last two
take longer than from Heathrow.
What are the check in times at the airports for departures?
Heathrow Gatwick and Stansted quote a 2 hour minimum check in time
for international flights and 1 hour for domestic flights
Do I have to book in advance or do you have cars stationed at the
airports?
Although we are constantly going backwards and forwards to the
airports it’s very rare we have any cars going "Empty" on a journey we
do not station cars at the airports so all journeys have to be booked in
advance. This is actually a LEGAL requirement for us we can only operate
on PRE-BOOKED Journeys
Is Tipping compulsory?
No Tipping is regarded as a sign of good service here if you decide not
to tip then no-one will think any less of you. All our drivers expect
from you is the fare you were quoted and if you decide to tip then I am
sure that they will appreciate it.
We only take Sterling for the fares However if you decide to tip in US
dollars then that is no problem.
Our 24 Hour
Telephone & Fax Numbers
Tel : + 44 (0) 1189 67 02 52 Fax: + 44 (0) 1189 69 23 39
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AIRPORT
CARS